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Chichele House Dental & Orthodontic Practice
A guide to our dental services for new and existing patients
Welcome to Chichele House Dental & Orthodontic Practice. This website contains information about the services we provide, how to make an appointment and who to contact for further information or
assistance. You can check one of the following sections to find the information you need.
• The Dental Team
• Services available
• Appointments
• Practice opening hours
• Out of hours and Urgent care
• Useful contacts
Your rights and responsibilities
• A thorough examination of your mouth, teeth and gums
• A full explanation of your treatment options
• A written treatment plan (including costs) *
• Information about NHS charges displayed in the waiting room
• advice on how to keep your teeth and gums healthy
• information about this practice and the services available
• a care and treatment summary if you decide to transfer to another dentist
• make a complaint if you are not happy with your treatment and care You are responsible for
• Giving at least 24 hours notice if you have to cancel or change an appointment. We will notcharge you for missed appointments – however if you miss more than two appointments we may no longer be able to offer you treatment.
• Following your dentist’s advice to prevent tooth decay and gum disease
• Paying your bill promptly
• Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked
• Treating our staff with courtesy and respect **
* Please note – if your treatment is a ‘Band 1’ course of treatment or you do not have to pay NHS charges, you will have to ask your dentist to provide this.
** Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case, we will inform the patient by letter and Northamptonshire Primary Care Trust (PCT).
Your dental records
Your dental records will remain confidential and secure. However from time to time we may need to
release these to NHS Northamptonshire or the NHS Business Services Authority as part of our ongoing clinical review process. We will contact you to inform you before releasing your dental records to another organisation providing that you are happy for the practice to do so. |
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